Refund policy

At D-Ritual, we strive to ensure you love every candle you receive. However, due to the nature of our products, we do not accept returns on candles. Exceptions are made under the following specific conditions:

1. Order Cancellations.

• You may request to cancel your order before it has been shipped to our transportation partner.
• Cancellation requests must be sent to us via email at Info@D-Ritual.com as soon as possible.
• Please include:
  • Your order number
  • Full name
  • Address associated with the order
  • Any other relevant details.

Note: While we aim to process cancellation requests promptly, we cannot guarantee approval if the order is already in transit.

2. Delivery Issues.

If your order does not arrive due to delivery issues:

• Contact us at Info@D-Ritual.com to report the issue.
• We will open a claim with the carrier. Carrier investigations can take 15 business days or longer.
• Once the carrier confirms the parcel is lost, we will send a free replacement or give you a full refund.
• This does not apply if the shipping address entered at checkout was incorrect.

3. Damaged or Broken Items.

If your order arrives damaged or defective (for example, a broken jar):

• Send an email to Info@D-Ritual.com within 3 days of delivery with:
  • Photos of the damaged product(s)
  • Your order number
  • Any additional details about the condition of the package upon arrival.

Once confirmed, we will send you a free replacement. We may ask you to return the damaged item. If we do, we will provide a prepaid shipping label.

4. Refunds.

• Approved refunds go back to your original payment method within 5 business days.